Returns

We hope you never have to initiate a return, but we’re here to help you out if you do. The following situations may necessitate a return:

• Mismatched or Incorrect Products: If the delivered product(s) do not match your order.
• Expiry Date Issues:If the delivered product(s) are past or near their expiry date within 30 days.
• Transit Damage: If the product(s) were damaged in transit (do not accept any product with a tampered seal or broken packaging.)
• Defective Products:If the product is defective, spoiled, or broken.

Return Request:

For online orders, raise a Return request with our customer care within 02 days from delivery. If an item is damaged, missing, or incorrect, the concern must be escalated within 2 days of delivery. Y&I Wellness Private Limited reserves the right to cancel a Return request if initiated after the eligibility period.

Return Process:

Y&I Wellness Private Limited will verify a return request’s authenticity and nature. Once they have been identified as genuine, a return collection process will be initiated for them. Refunds and replacements are processed once the return is received by our delivery partner. Please note that replacement depends on product availability; otherwise, a refund will be offered. If there is an issue with your order, we are committed to assisting and resolving concerns.

Returns will not be accepted under the following conditions:

• Batch number on the product does not match the invoice.
• Product not in original packaging with tags, labels, barcode, and invoice.
• Partially consumed or misused products.
• Serial number tampering.
• Defective products not covered under Seller/ Manufacturer’s warranty.
• Used or altered products.
• Freebies/ samples and gifts provided by Y&I Wellness Private Limited.
• For certain marketing campaigns/ mega sale periods, special return conditions may apply.
• Tampered barcodes on products.

Refund Process:

For payments made through credit/debit card or net banking payments, a refund will be initiated within 24-48 business hours to the same (Source) account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by the customer. The refund will be initiated within 24-48 business hours to the same (User provided) account.

Cancellation Policy:

Orders can be canceled until Y&I Wellness Private Limited ships them. Once shipped, orders cannot be canceled. Certain situations may lead to order cancellation by Y&I Wellness Private Limited, they are as follows:

• Non-availability of the product or ordered quantities.
• Inaccuracies or errors in pricing information specified by partners.
• Orders classified as ‘Bulk Order’ by Y&I Wellness Private Limited.